Terms of Use

Effective 22 October 2026. These terms are the agreement between you and ChordPen. They are written to be read: if anything is unclear, write to us at support@chordpen.com.

1. Who we are

ChordPen is operated by [to be completed], a sole proprietor registered in Israel (business number [to be completed]), [to be completed] ("ChordPen", "we", "us"). You can reach us at support@chordpen.com.

2. Agreeing to these terms

You agree to these terms, and to YouTube's Terms of Service (section 7), when you tick the box that asks for your agreement after you first sign in. If you do not agree, do not use ChordPen. Our Privacy Policy explains what we do with your information, and our Refunds and Cancellation policy explains how to cancel and get your money back; both are part of these terms.

3. Who can use ChordPen

• You must be at least 13 years old. If you are under 18, or under the age of majority where you live, a parent or guardian must agree to these terms for you and make any purchase.
• An account is for one person. Keep access to your email address secure: anyone who can read your email can sign in as you.
• You are responsible for what happens in your account, unless it happens because of our failure.

4. The service

ChordPen is a web application for writing, viewing, playing and exporting chord charts. Your charts are kept in your account and on the devices you sign in on.

Free and Pro

• Free is the whole of ChordPen for up to five charts. Recovery drafts, Live Sets and settings are not counted. The .pdf exports of Free carry a small ChordPen mark.
• Pro has no limit on the number of charts, and its .pdf exports carry no ChordPen mark.
• When your library holds more than five charts on Free (for example, after Pro ends), you can still view, play, transpose, export and delete every chart. You cannot create or change a chart until you move to Pro or delete charts until five are left. We never delete or hide your charts because a plan ended.

Changes to the service

We keep improving ChordPen and may add, change or remove features. We will not take away a main feature of Pro during a period you have paid for. If we make a change that is more than minor and works against you, we will tell you in advance; you may then cancel, and if you do we will refund the unused part of what you paid.

Availability

We work to keep ChordPen available, and it keeps working on your device without a connection. We cannot promise that it will always be available without interruption, for example during maintenance or a failure at one of our providers. Keep a backup of charts you cannot afford to lose: Settings exports one at any time.

5. Pro, payments and Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. When you buy Pro you buy it from Paddle, under Paddle's Buyer Terms, which Paddle shows you at checkout.

• Prices. Pro costs US$4.99 a month or US$39.99 a year. Prices are shown before tax; the tax of your country, where there is one, is added at checkout. Paddle may show the price in your currency.
• Automatic renewal. Pro by the month or by the year renews automatically at the end of each period, at the price then in force, and is charged to the payment method you gave Paddle, until you cancel.
• Cancelling. You can cancel at any time: in ChordPen (Account, then Manage or cancel your subscription), through the link in Paddle's receipt email, or by writing to us. Pro then continues to the end of the period you paid for and is not charged again. If you are a consumer in Israel, your cancellation takes effect within three business days and the rest of the period you paid for is refunded, as Israeli law provides.
• Price changes. We will tell you at least 30 days before a new price applies to your subscription. It applies from your next renewal, and you may cancel before then.
• Failed payments. If a payment fails, Paddle tries again for up to 30 days and Pro continues meanwhile. If no payment succeeds, the subscription ends and your account returns to Free.
• The founding lifetime. For a limited time after Pro is first offered for sale, shown with its last day where it is offered, Pro can be bought once, for US$79. It gives you Pro for as long as ChordPen offers its chart writer, including the Pro features we add later, except features that cost us money each time they are used (for example, charts drafted by artificial intelligence), which may be priced separately. If we ever stop offering ChordPen, we will tell you at least 90 days before and you will be able to export all your charts.
• Refunds. Your first payment for any plan is refunded in full if you ask within 14 days. The Refunds and Cancellation policy has the details, and the rights the law gives you are not affected.

6. Your charts

• They are yours. You keep every right you have in what you write in ChordPen.
• What you allow us to do. You allow us to store, copy, sync, back up and display your charts only as needed to provide ChordPen to you. We do not publish, share or sell your charts, and we do not use them for any other purpose without asking you first.
• Your responsibility. Charts are private and for your own use. You are responsible for having the right to use what you put in them, such as the lyrics of a song.
• Recordings. Audio files you add stay in your browser on your own device and are never uploaded to us. They are not in your account: keep the original files.
• Taking them with you. You can export any chart as .txt or .pdf, and all of them as a ChordPen backup, at any time.

7. YouTube

ChordPen uses YouTube API Services to play a YouTube video you attach to a chart, in YouTube's own player. By using ChordPen you agree to be bound by the YouTube Terms of Service, which allow personal viewing. YouTube is provided by Google, whose Privacy Policy applies to it. ChordPen never downloads, stores or changes a video; it keeps only the link you gave it.

8. Using ChordPen fairly

Do not use ChordPen to break the law or anyone's rights, and do not:

• store or share content that is illegal or infringes someone's copyright or other rights;
• try to get around the Free plan's limit, to reach another person's account, or to break, overload or probe the service or its security;
• copy, resell or rent ChordPen, or use automated means to extract data from it, except as the law expressly allows.

9. Reporting illegal content, and contact points

If you believe content stored in ChordPen is illegal, or infringes your rights, write to support@chordpen.com with: where it is, why you believe it is illegal or infringing, your name and email address, and a statement that you believe in good faith that your notice is accurate and complete. We will confirm that we received it, look into it with care, decide without undue delay and tell you what we decided.

If we restrict content or an account, we will tell the person concerned why, unless the law forbids it, and they may reply to us to contest the decision. The same address is our point of contact for users and for authorities, in English or Hebrew.

10. Ending your use of ChordPen

• You can delete your account at any time in Account. This deletes your account and everything in it from our server, and cancels a subscription that is still running.
• We may suspend or close an account that seriously or repeatedly breaks these terms, or where the law requires it. We will tell you why and give you a chance to export your charts, unless the law or a risk to others prevents it. If we close a paid account without fault on your part, we refund the unused part of what you paid.

11. What is ours

The ChordPen software, its design, the name ChordPen and its logo belong to us. These terms give you the right to use ChordPen, not ownership of it. If you send us a suggestion, we may use it freely, with no obligation to you.

12. Our responsibility to you

• We provide ChordPen with reasonable care and skill. If you are a consumer, the rights the law of your country gives you are not affected by anything in these terms.
• Except where the law does not allow it, we are not responsible for losses that were not reasonably foreseeable, for loss of profit or business, or for loss caused by events beyond our reasonable control. Where the law allows a limit, our total responsibility for any claim is limited to the amount you paid us in the twelve months before it arose, or US$50 if you paid nothing.
• Nothing in these terms limits responsibility for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

13. Changes to these terms

We may change these terms, for example when the service or the law changes. We will tell you of an important change at least 30 days before it applies, by email or in ChordPen, and ask for your agreement again in ChordPen. If you do not agree, you may cancel and delete your account before the change applies, and we will refund the unused part of what you paid.

14. Law and courts

These terms are governed by the laws of the State of Israel, and the courts of Tel Aviv-Jaffa may hear disputes about them. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts there.

15. Everything else

• These terms, with the Privacy Policy and the Refunds and Cancellation policy, are the whole agreement between you and us about ChordPen.
• If a court finds part of these terms invalid, the rest still applies.
• We may transfer this agreement to someone who takes over ChordPen, with notice to you; your rights under it stay the same.
• If we do not enforce a term at once, we can still enforce it later.
• These terms are written in English. A translation, if we offer one, is for convenience.